Privacy Policy.

NovaCrest Solutions ("we", "our", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information you provide when engaging with us through our website, callback form, email, phone, or WhatsApp.

This policy is provided in compliance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.

1. Information We Collect

When you engage with us, we may collect the following types of personal information:

• Contact details — your name, company name, email address, and phone number
• Service interest — the type of consulting service you are enquiring about
• Communication content — messages, enquiries, or project details you share with us
• Technical data — basic browser information collected automatically when you visit our website (IP address, device type, pages viewed)

2. How We Use Your Information

We use the personal information you provide for the following legitimate business purposes:

• To respond to your enquiry or callback request
• To prepare proposals or quotations for services you have requested
• To deliver the consulting or managed services you have engaged us for
• To maintain accurate business records and contact history
• To communicate with you about your project, account, or service updates
• To comply with legal, regulatory, or contractual obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes. We do not send unsolicited marketing communications.

3. Lawful Basis for Processing

We process your personal information on the following lawful bases under POPIA:

• Consent — when you voluntarily submit information through our callback form, email, or WhatsApp
• Contract — when processing is necessary to deliver services you have engaged us for
• Legitimate interest — for ordinary business administration, record-keeping, and responding to your enquiries
• Legal obligation — where required by South African law or regulation

4. How We Store and Protect Your Information

We take the security of your personal information seriously. Information is stored on secure systems with appropriate access controls. We retain personal information only for as long as necessary to fulfil the purposes set out in this policy, or as required by law.

While we apply industry-standard security measures, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security but commit to using reasonable safeguards at all times.

5. Sharing Your Information

We do not share your personal information with third parties except in the following limited circumstances:

• With trusted service providers who help us operate our business (e.g. email providers, hosting services) — bound by confidentiality obligations
• Where required by law, court order, or regulatory authority
• With your explicit consent

6. Your Rights Under POPIA

Under POPIA, you have the following rights regarding your personal information:

• The right to be informed about how your information is processed
• The right to access the personal information we hold about you
• The right to request correction or deletion of inaccurate information
• The right to object to processing of your personal information
• The right to withdraw consent at any time
• The right to lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please contact us using the details below.

7. Cookies and Website Analytics

Our website may use cookies or similar technologies to improve your browsing experience and gather basic analytics about site usage. You can disable cookies in your browser settings if you prefer. Disabling cookies may affect some functionality.

8. Third-Party Links

Our website may contain links to third-party websites or services (such as WhatsApp, LinkedIn, or partner platforms). We are not responsible for the privacy practices of these external sites. Please review their privacy policies independently.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The "Last updated" date at the top of this page indicates when the policy was most recently revised. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy, would like to exercise your rights under POPIA, or wish to make a complaint regarding how we have handled your personal information, please contact us:

If you are unable to resolve a complaint with us directly, you may contact the Information Regulator of South Africa at inforegulator.org.za.